Refund policy
Luke’s Gold – Return & Refund Policy
Last updated: October 2025
At Luke’s Good Lifestyle, we take pride in the quality and care that goes into every batch of Luke’s Gold. Your satisfaction is very important to us. If something isn’t right, we’ll do our best to make it right.
1. Eligibility for Returns
To qualify for a return or exchange:
• Items must be unused, unopened, and in their original packaging.
• Requests must be made within 7 days of delivery.
• Proof of purchase (order number or receipt) is required.
• For hygiene and safety reasons, we cannot accept returns of opened or used products.
2. How to Start a Return
To initiate a return, please email us at luke@lukesgoodlifestyle.com with the following:
• Your order number
• The reason for return
• Clear photos of the product (if damaged or incorrect)
Once reviewed, we’ll provide you with the return address and next steps.
3. Shipping Costs
• If the return is due to our error (e.g., damaged or incorrect product), we’ll cover return shipping costs.
• If the return is for personal reasons (e.g., you changed your mind), you’ll be responsible for shipping fees.
4. Refunds
After we receive and inspect your return:
• We’ll notify you by email whether your refund has been approved.
• Approved refunds are processed to your original payment method within 5–7 business days.
• Shipping costs are non-refundable.
5. Exchanges
You may exchange an item for another product of equal value, provided it is unused and unopened.
To request an exchange, contact us at support@lukesgoodlifestyle.com and include your order details.
6. Non-Returnable Items
We cannot accept returns or issue refunds for:
• Opened or used products
• Items purchased during promotions or clearance sales
• Gift cards or digital downloads
7. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Include your order number and clear photos of the issue, and we’ll arrange a replacement or refund as soon as possible.
8. Our Promise
At Luke’s Good Lifestyle, we want every customer to Fuel Their Good Life with products they can trust.
If you experience any issue with your order, please reach out — we’re here to help.
📧 Contact us: luke@lukesgoodlifestyle.com
🌐 Website: www.lukesgoodlifestyle.com
📍 Location: Pretoria, South Africa