Privacy policy

Last Updated: October 2025

This Privacy Policy describes how Luke’s Good Lifestyle (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from www.lukesgoodlifestyle.com.

By using our website or purchasing our products, you agree to the terms of this policy.

1. Information We Collect

We collect information to provide you with the best possible shopping experience.

The types of information we may collect include:

• Personal Information: name, email address, phone number, billing address, shipping address.

• Payment Information: credit/debit card details (processed securely through Shopify Payments or other trusted gateways — we do not store this information).

• Order Details: items purchased, order value, and transaction history.

• Device Information: IP address, browser type, time zone, and cookies (for analytics and site performance).

• Marketing Preferences: if you subscribe to our newsletter or promotions.

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders.

• Communicate with you about your purchase, shipping, or support queries.

• Send updates, promotions, or newsletters (only if you’ve opted in).

• Improve our website experience and customer service.

• Comply with legal and tax obligations.

3. Sharing Your Information

We only share your information with trusted partners necessary to operate our business:

• Shopify, which powers our online store and securely manages checkout and payment processing.

• Couriers and logistics partners, to deliver your orders.

• Email and marketing platforms (e.g. Mailchimp, Klaviyo), if you’ve opted into newsletters.

• Analytics tools such as Google Analytics, to understand website usage and improve performance.

We do not sell, rent, or trade your personal information to third parties.

4. Data Retention

We keep your personal information only as long as necessary to:

• Complete your purchases,

• Comply with legal requirements, and

• Maintain accurate business and tax records.

When no longer needed, your data will be securely deleted or anonymised.

5. Your Rights (POPIA & GDPR)

You have the right to:

• Request access to your personal information.

• Correct or update any incorrect details.

• Request deletion of your data (unless legally required to retain it).

• Withdraw marketing consent at any time.

To exercise these rights, contact us at support@lukesgoodlifestyle.com.

6. Cookies

Our website uses cookies to ensure a smooth browsing and checkout experience.

You can disable cookies through your browser settings, but some features may not work properly without them.

Cookies help us with:

• Remembering your cart items

• Understanding website traffic and user behaviour

• Personalising marketing (if you’ve accepted cookies)

7. Data Security

We take your privacy seriously.

Your personal data is protected using secure servers, encryption, and industry-standard safeguards.

All payments are processed securely through Shopify’s PCI DSS–compliant systems.

8. Third-Party Links

Occasionally, our website may include links to other sites (e.g. social media, blogs, or partners).

We are not responsible for the privacy practices of these external websites.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our business or legal requirements.

The latest version will always be available on this page, with the effective date clearly shown.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

📧 Email: luke@lukesgoodlifestyle.com

🌐 Website: www.lukesgoodlifestyle.com

📍 Location: Pretoria, South Africa